Privacy Policy

Privacy Policy

At our online smoke shop, we understand the importance of protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website and services. We are committed to maintaining the confidentiality and security of your personal data and complying with applicable privacy laws and regulations.

Information We Collect

When you visit our website or place an order, we may collect certain personally identifiable information, including but not limited to:

1. Personal Information: This includes your name, email address, shipping address, billing address, and phone number.

2. Payment Information: When you make a purchase, we Do not collect payment details, Please note that we do not store your payment information on our servers; it is securely processed and handled by trusted third-party payment processors.

3. Website Usage Information: We may collect non-personal information related to your interaction with our website, such as your IP address, browser type, referring/exit pages, and operating system. This information helps us analyze trends, administer the site, and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

1. Order Processing and Fulfillment: We use your personal information to process and fulfill your orders, including shipping products to your designated address and providing order updates.

2. Communication: We may use your email address or phone number to send order-related notifications, such as order confirmations, shipping updates, and customer service responses. We may also occasionally send promotional emails or newsletters, but you have the option to unsubscribe from these communications at any time.

3. Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.

4. Website Improvement: We analyze non-personal information to improve our website functionality, enhance user experience, and optimize our services.

Information Sharing and Disclosure

We treat your personal information with the utmost care and respect. We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

1. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services on our behalf. These service providers have access to your information only to perform specific tasks and are obligated to keep it confidential.

2. Legal Compliance: We may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to comply with legal obligations, protect our rights, investigate fraud, or ensure the safety of our users.

Data Security

We employ appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include the use of encryption technology, secure payment gateways, and regular monitoring of our systems. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have collected personal information from a minor, we will take steps to promptly delete that information.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the "Last Updated" date